"I am so grateful that my credit union uses your services. My son was the victim of Identity Theft. The person who was working with him was absolutely wonderful. We were contacted within on hour of reporting the incident and we received daily email updates. I am completely satisfied. I would have had to quit my job and work on this full-time to ge the same results."
- Grayson R.
“This was quite possibly the greatest customer service experience I have ever had…after I heard about my 401k, I was extremely tense and upset by this, and I am in law enforcement so this is something I try to not feel, and when I talked to Koby I felt like I was going to be taken care of…I thought initially when I called I would have to get some paper and write down names and numbers, and he said “No, let’s call these places now” and he took care of me. He actually did it for me. I recognize hard work when I see it, and again this was by far one of the best customer service experiences I’ve ever had and I hope he gets all the recognition for this that he can. Thank you all so much for all the help you’ve given me!” “This was quite possibly the greatest customer service experience I have ever had…after I heard about my 401k, I was extremely tense and upset by this, and I am in law enforcement so this is something I try to not feel, and when I talked to Koby I felt like I was going to be taken care of…I thought initially when I called I would have to get some paper and write down names and numbers, and he said “No, let’s call these places now” and he took care of me. He actually did it for me. I recognize hard work when I see it, and again this was by far one of the best customer service experiences I’ve ever had and I hope he gets all the recognition for this that he can. Thank you all so much for all the help you’ve given me!”
- William T.
“I worked with my Recovery Advocate — not only a consummate professional but they recognized my distress and provided me with a winning strategy to recover my losses from an unscrupulous off-shore company. Their support, encouragement and advice were more than I had expected to receive — they let me know I wasn’t alone and they were there to help at any time. Outstanding consumer care — I am grateful to have had them on my side, reminding me I was not alone and between us we would resolve my problem. Great experience — I am frankly happy to have this opportunity to speak about it to your organization. Thank you.”
- Jason L.
 “Thanks for being so trustworthy! This has been a MAJOR headache to me as my husband is disabled and I am his primary care taker. Our only income is the partial disability he receives, so when you have a huge chunk of money taken from your account, the world around you takes on a whole ugly atmosphere. My Recovery Advocate has been a much welcomed blessing to me, as I’ve attempted to navigate through the unknown these last few weeks. You have no idea how much I appreciate the job you do. God bless you a hundredfold...until the twinkling...”
 - Brenda A.
“My Recovery Advocate is definitely an asset to your organization — I don’t know what we would have done without his help! He is knowledgeable, courteous, professional, calming, and fantastic at his job! He was our life saver when my husband’s identity was stolen and spent hours with us resolving each and every account issue. I can’t begin to tell you how much we appreciate everything our advocate has done for us— awesome, fantastic, terrific, and marvelous don’t even come close to describing how we feel about him! Thank you for having such a wonderful person to advocate for us!”
 - Terrance C.
“When you were a kid, on your first big time roller coaster ride, it was scary as hell. But, if you're lucky, you had an older brother or friend that was in the seat next to you, confident, calm, and reassuring you about what was about to happen - both the good and the bad. My advocate was that guy for us in the credit fraud experience. His guidance and advice on what had happened, what needed to happen, and what would happen in the near future was all very useful. He clearly set up tasks and responsibilities that were handled. ID theft is a crappy experience no matter what, but without Chuck's experience and guidance it would have been much, much worse.”
 - Troy C.